Valparaiso in Italy: Emergency Information and Resources in Italy

Your CISabroad onsite program coordinator will be with your group for the duration of your program abroad. Should you need any assistance, please let your CISabroad onsite staff know. This includes emergency situations, and non-emergency situations.

The 24/7 Emergency Phone number for all CISabroad faculty-led programs is +1 970 568 6496. If for some reason your CISabroad onsite staff member is unavailable in the event of an emergency (this would be odd, but anything is possible) please call this number. Please introduce yourself by stating your name, the program on which you are traveling and the country in which you are traveling.  If your call is not answered during the first attempt, please phone again. This number is staffed by a member of the CISabroad customized faculty-led team (we do not outsource these calls) and depending on the time of day or night a second attempt may be necessary. You also have the option to leave a message and your call will be returned promptly.

In the event of an emergency, your CISabroad staff member will step-in with your program group leaders. Nevertheless, you should still know how to proceed in the event of an emergency while you are in Italy. Much of this information will be covered in your onsite orientation.

The 911 equivalent in Italy is 112.

112 is the universal emergency number across the EU. In Italy, you can also call:

  • 113 – for police
  • 115 – for fire department
  • 118 – for medical emergencies

What happens when you call 112?

When you call 112, one of the most important pieces of information needed is your location or the location of the incident. In some cases, the Emergency Service may know your location but don’t presume this is the case. It is quite possible that the incident is different to the callers location and so due care needs to be taken by the Emergency Service.

Depending on which emergency service you request, some of the typical questions that are asked are as follows:

  • The exact address of the incident or emergency and/or any noticeable landmarks nearby
  • Directions to the scene of the emergency
  • The telephone number you are calling from
  • Details on the incident itself, the number of persons involved, the description of any visible injuries and knowledge of any pre-existing medical conditions

It is important to wait for the call-takers instructions, try and stay calm and don’t hang up until they tell you to.

U.S. Citizen Services in Italy 

The U.S Embassy in Rome is located at via Vittorio Veneto, 121- 00187 Roma and can be reached at +39 06 46741. They are open Monday through Friday from 8:30am until 12pm for emergencies abroad. For after hours emergencies within the Rome consular district, please call the switchboard at +39 06 46741.

The Consulate General in Florence is located at Lungarno Vespucci, 38 – 50123 Firenze. The consulate can be reached at +39 055 266 951, with emergency service hours Monday through Friday from 9am until 12:30pm.

The Consulate General in Naples is located at Piazza della Repubblica, 80122 Napoli, Italy. The consulate can be reached at +39 081 583 8111. For emergency passport services, please call the Citizenship and Passport Unit at: +39 081 583 8223/8224.For emergency services involving the death, hospitalization, illness, or arrest of a U.S. citizen, please call +39 081 583 8221.

The United States Government recommends all U.S. citizens to sign up for their free Smart Traveler Enrollment Program (STEP) to automatically receive the latest travel updates and information by electronic mail.