Your CISabroad onsite program coordinator will be with your group for the duration of your program abroad. Should you need any assistance, please let your CISabroad onsite staff know. This includes emergency situations, and non-emergency situations.

The 24/7 Emergency Phone number for all CISabroad faculty-led programs is +1 970 568 6496. If for some reason your CISabroad onsite staff member is unavailable in the event of an emergency (this would be odd, but anything is possible) please call this number. Please introduce yourself by stating your name, the program on which you are traveling and the country in which you are traveling.  If your call is not answered during the first attempt, please phone again. This number is staffed by a member of the CISabroad customized faculty-led team (we do not outsource these calls) and depending on the time of day or night a second attempt may be necessary. You also have the option to leave a message and your call will be returned promptly.

In the event of an emergency, your CISabroad staff member will step-in with your program group leaders. Nevertheless, you should still know how to proceed in the event of an emergency while you are in Germany. Much of this information will be covered in your onsite orientation.

The 911 equivalent in Germany is: 112 for fire or medical emergencies and 110 for police emergencies.

What happens when you call 112?

When you call 112, one of the most important pieces of information needed is your location or the location of the incident. In some cases, the Emergency Service may know your location but don’t presume this is the case. It is quite possible that the incident is different to the callers location and so due care needs to be taken by the Emergency Service.

Depending on which emergency service you request, some of the typical questions that are asked are as follows:

• The exact address of the incident or emergency and/or any noticeable landmarks nearby
• Directions to the scene of the emergency
• The telephone number you are calling from
• Details on the incident itself, the number of persons involved, the description of any visible injuries and knowledge of any pre-existing medical conditions

It is important to wait for the call-takers instructions, try and stay calm and don’t hang up until they tell you to.

U.S. Embassies/Consulates in Germany

Frankfurt (Consulate) *CLOSEST* 2h30m from Reutlingen	Berlin (EMBASSY)
Gießener Str. 30, 60435 Frankfurt am Main	Neustädtische Kirchstr. 4-5, 10117 Berlin
Tel.: (069) 7535 – 0, Fax: (069) 7535-2277	Tel: (030) 2385 174
Dusseldorf (Consulate)	Hamburg (Consulate)
Willi-Becker-Allee 10, 40227 Düsseldorf	Alsterufer 27/28, 20354 Hamburg
Tel.: (0211) 788 – 8927, Fax: (0211) 788 – 8938	Tel.: (040) 411 71 100, Fax: (040) 411 71 222
Leipzig (Consulate)	Munich (Consulate) < 3hrs from Reutlingen
Wilhelm-Seyfferth-Straße 4, 04107 Leipzig	Königinstraße 5, 80539 München
Tel: (0341) 213-840 After-hours emergencies only: (0341) 213-8413	(Within Germany)(089) 2888-0 (Outside Germany)+(49)(89) 2888-0
* All embassies and consulates are closed on American and German holidays

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