Airport pickup is included in the CISabroad program fee, but we cannot guarantee airport pickup for anyone that arrives outside of the designated arrival times. To help us make sure we meet you at the airport, please be sure to complete the Travel Information form in your Portal if you have not already done so.

Once you arrive at the airport, please be sure to proceed through customs and/or immigration. Don’t worry if you don’t see someone right away! We will meet you outside the airport, so please be sure to exit customs and/or immigration first. We will then transfer you to your housing.

Be sure to keep your eye out for a CISabroad staff member holding a CISabroad sign! If you can’t find the onsite staff member, please call David Jackson’s cell phone at +(66) 870 880 445 or call the 24-hour CISabroad Emergency Phone at +1 (413) 210-7091.

Please keep in mind: Airport reception is only available to students who arrive on the designated arrival dates and times and who have completed the Travel Information form in their CISabroad Portal by the deadline. Students who arrive outside those dates/times or who did not submit their flight details ahead of time must arrange their own transportation to their accommodation.

Your bags may decide to take a later flight. If this is the case, don’t panic. If the airline loses your luggage you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area.

If your flight is delayed, please make sure to call the CISabroad Emergency phone so that we can inform our onsite team of your delay. We will do everything we can to pick you up from the airport, even if your flight is delayed, but if we cannot meet you there, we will provide you with detailed information on how to take transportation to your housing.

The Pre-Arrival Instructions sheet will be e-mailed to you 1 to 2 weeks before you arrive onsite. This will contain more detailed information about your arrival, as well as specific phone numbers and contact information if there are any issues with your flight or airport pickup.

For extra information on airports around the world, including maps and estimated arrival times, check out the following website: Flightstats.com.