Airport Reception

Students are expected to arrive into the Naples Airport (NAP) on January 5, 2020 before 4:00 PM. Airport pickup is included in the CIS Abroad program fee, but we cannot guarantee airport pickup for anyone that arrives outside of the designated arrival times. To help us make sure we meet you at the airport, please fill out the Flight Information form in your CIS Abroad portal!

Upon arrival, you should exit customs and proceed to the baggage claim area. Look for a driver with a Sant’Anna Institute sign. If you do not see the staff from Sant’Anna right away, do not panic! Contact the emergency phone (below) if you have issues locating the driver.

We will not be able to pick anyone up from the airport if you arrive after 4pm, so students should make arrangements to get to Sant’Anna Institute from the airport if they arrive after 4pm.  This is not recommended due to the distance.  If you are arriving late because of a flight delay, please let us know that your flight has been delayed by calling the CISabroad emergency line (+1 413-210-7091) and we will help you with instructions on how to get to Sant’Anna Institute.

CISabroad Emergency Contact On-site

If your bags may decide to take a later flight, don’t panic. If the airline loses your luggage you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area.  The information you will need to provide on that form include the following:

Your Name
c/o Sant’Anna Institute-Sorrento Lingue
Via Marina Grande, 16
80067 Sorrento (Napoli)
ITALIA

If your flight is delayed, please make sure to call the CISabroad Emergency phone so that we can inform our onsite team of your delay. We will do everything we can to pick you up from the airport, even if your flight is delayed, but if we cannot meet you there, we will provide you with detailed information on how to take transportation to your housing.

A Pre-Arrival sheet will be e-mailed to you, 1-2 weeks before you arrive onsite. This will contain more detailed information on your arrival as well as specific phone numbers and contact information if there are any issues with your flight or airport pickup.

For extra information on airports around the world, including maps and estimated arrival times, check out the website, Flightstats.com.