You have arrived! Here’s what you need to know.

You should arrive on site within your assigned pickup window (see acceptance email for details) into the Cape Town International Airport. If you have given your flight information to CISabroad, AND signed up for Stellenbosch airport pick up, you will be met at the airport by the Stellenbosch University (SU) airport pick-up crew! Don’t panic, however, if no one is there to meet you right when you step off the plane. You will first have to get your luggage and clear immigration before entering the area in which they will be waiting. Their sign will likely say “Stellenbosch University International Office” and not “CISabroad”.

Airport pickup is included in the CISabroad program fee, but we cannot guarantee airport pickup for anyone that arrives outside of the designated arrival times. To help us make sure we meet you at the airport, please fill out the Travel Information form in your Portal with flight information if you have not done so already.

Your bags may decide to take a later flight (don’t panic). If the airline loses your luggage you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area.

If your flight is delayed, please make sure to call the CISabroad Emergency phone (413-210-7091) so that we can inform our onsite team of your delay. We will do everything we can to pick you up from the airport, even if your flight is delayed, but if we cannot meet you there, we will provide you with detailed information on how to take transportation to your housing.

A Pre-Arrival sheet will be e-mailed to you, 1-2 weeks before you arrive onsite. This will contain more detailed information on your arrival as well as specific phone numbers and contact information if there are any issues with your flight or airport pickup.

For extra information on airports around the world, including maps and estimated arrival times, check out the website, Flightstats.com.