You should plan to arrive into the Brisbane Airport (BNE) on the dates sent to you in your acceptance email. We will be at the airport on this day and will meet you inside the airport. Our onsite staff will also facilitate your transportation back to your housing.

Airport pickup is included in the CISabroad program fee, but we cannot guarantee airport pickup for anyone that arrives outside of the designated arrival times. Please contact your program coordinator if you are not arriving on the designated arrival day/time. To ensure we are at the airport to pick you up, please make sure to fill out the Travel Information form in your participant portal.

We will meet you at the airport, but not in baggage claim or before you have gone through customs and/or immigration. Upon exiting the secure area, please look for the CISabroad sign/banner and meet up with the onsite staff.

Your bags may decide to take a later flight (don’t panic). If the airline loses your luggage you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area.

If your flight is delayed, please call the CISabroad Emergency (413-210-7091) phone so that we can inform our onsite team of your delay. We will do everything we can to pick you up from the airport, even if your flight is delayed, but if we cannot meet you there, we will provide you with detailed information on how to take transportation to meet the orientation group.

A Pre-Arrival sheet will be e-mailed to you 1 to 2 weeks before you arrive onsite. This will contain more detailed information on your arrival as well as specific phone numbers and contact information if there are any issues with your flight or airport pickup.

For extra information on airports around the world, including maps and estimated arrival times, check out Flightstats.com.