Semester in London – University of Roehampton Arrival

Please arrive at London Heathrow airport (LHR) on the designated program arrival day as specified in your CISabroad acceptance letter.

Airport pickup is included in the CISabroad program fee, but we cannot guarantee airport pickup for anyone that arrives outside of the designated arrival times. To help us make sure we meet you at the airport, please fill out the travel information form on your CISabroad applicant portal if you have not done so already.

The University of Roehampton will meet you at the airport, but not in baggage claim or before you have gone through customs and/or immigration. The University of Roehampton Ambassadors will meet you outside of these areas after you exit customs/immigration. They will transport you by shuttle to the university, where you will be able to check into your accommodations. You will be met on campus during the afternoon by your Site Director.

The University of Roehampton will be waiting for you at Terminal Three!  If you arrive into Terminal Two or another Heathrow terminal, please proceed to Terminal Three after you have retrieved your baggage.  Your flight itinerary should state which Heathrow terminal you will be flying into, or you can look up which terminal you will be flying into using this handy tool on the Heathrow Airport webpage.  You can learn more about getting from terminal to terminal here.

Once you arrive in Terminal Three, head for the seating area beside the big round info desk in front of the Giraffe Stop cafe next to the bright pink Sim Local store (the pink circle below).


Your bags may decide to take a later flight (don’t panic). If the airline loses your luggage you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area.

If your flight is delayed, please make sure to call the CISabroad Emergency phone so that we can inform our onsite team of your delay. We will do everything we can to pick you up from the airport, even if your flight is delayed, but if we cannot meet you there, we will provide you with detailed information on how to take transportation to your housing.

A Pre-Arrival sheet will be e-mailed to you, 1-2 weeks before you arrive onsite. This will contain more detailed information on your arrival as well as specific phone numbers and contact information if there are any issues with your flight or airport pickup.

For extra information on airports around the world, including maps and estimated arrival times, check out the website,