You have arrived!
You should arrive to the Madrid, Barajas (MAD) International Airport by 12am on your designated arrival date to ensure you receive airport pickup.
Airport pickup is included in the CISabroad program fee, but we cannot guarantee airport pickup for anyone that arrives outside of the designated arrival times. To help us make sure we meet you at the airport, please fill out the Travel Information form in your portal if you have not done so already.
We will meet you at the airport outside of the customs/baggage claim exit at the Madrid airport. We will then transfer you to your housing.
Your bags may decide to take a later flight (don’t panic). If the airline loses your luggage you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area.
If your flight is delayed, please make sure to call the CISabroad Emergency phone so that we can inform our onsite team of your delay. We will do everything we can to pick you up from the airport, even if your flight is delayed, but if we cannot meet you there, we will provide you with detailed information on how to take transportation to your housing.
A Pre-Arrival sheet will be e-mailed to you 1-2 weeks before you arrive onsite. This will contain more detailed information on your arrival as well as specific phone numbers and contact information if there are any issues with your flight or airport pickup.
For extra information on airports around the world, including maps and estimated arrival times, check out the website, Flightstats.com.