Arrival in Dunedin, New Zealand

You have made it to New Zealand!

Dunedin Airport: Booking an Airport Transfer

Dunedin Airport is located 30 minutes drive from the center of the city.

CISabroad will arrange and pay for your transfer from the airport to your housing. For this reason it is important to upload your travel information into your portal! Airport pickup is included in the CISabroad program fee, but we cannot guarantee airport pickup for anyone that arrives outside of the designated arrival times, unless you have made special arrangements with your program coordinator

In Dunedin you will be picked up from the airport by Airport Shuttles Dunedin and taken to the University of Otago University Flats Office, so that you can check into your accommodation. I have already provided their office with your flight times so that are expecting you to check in.

 The driver will have a white board with your name on it and will be waiting for you in arrivals. If you cannot find the driver, you can approach the Airport Shuttles Dunedin help desk, or call the company at +64 0 27 277 3852

Missed/Cancelled/Delayed Flight:

If you have missed your flight or a connection, do not panic. First go to the ticket counter for the airline that issued your ticket to make the next available flight arrangements; then call CISabroad’s 24/7 emergency phone to arrange for your change in travel. If a delay in travel causes you to miss your airport transfer in Dunedin, contact Kiwi Shuttles immediately. 

Phone:+64 (0)27 277 3852



 Lost Luggage:

If the airline has misplaced your luggage you must first file a lost baggage report with the airline before exiting customs.  Be sure to get the contact number and web address for monitoring your bag’s progress.  Once you have done this inform your site director.

 Tips for dealing with lost luggage:

  • The person behind the baggage service desk is your friend.
    • You’ll have to give identifying inform about yourself, luggage (color size, make), as well as your contact information so that they can deliver your luggage to you.
    • Be kind, the agent knows you want your bag and is doing their best to help you.
  • Ask if there are any reimbursement rights.
  • Be patient
    • Take a deep breath

A Pre-Arrival sheet will be e-mailed to you, 1-2 weeks before you arrive onsite. This will contain more detailed information on your arrival as well as specific phone numbers and contact information if there are any issues with your flight or airport pickup.

For extra information on airports around the world, including maps and estimated arrival times, check out the website,