Intern in London Arrival

London Heathrow

Alright, you’re boarding the airplane and you’ll soon be arriving at London Heathrow airport. Wait, what what do I do when I get there?

Arrival Reception in London will occur around noon at London Heathrow airport (LHR) on the designated arrival day provided in your acceptance email.

Airport pickup is included in the CISabroad program fee, but we cannot guarantee airport pickup for anyone that arrives outside of the designated arrival times. To help us make sure we meet you at the airport, please fill out the travel information form found in your CISabroad application portal if you have not done so already.

We will meet you at the airport, but not in baggage claim or before you have gone through customs and/or immigration. We will meet you outside of these areas after you exit customs/immigration.  You’ll be emailed specific airport reception instructions and direction on how to find us at the Meeting Point in Terminal 3.  London Heathrow is a large airport so please make sure you follow the airport reception instructions. As the other participants arrive, we will gather together as a group before we transfer you to your housing accommodations.  Travel time from the airport to your accommodation will take approximately one hour.

Arrival Procedure

  • Arrive at London Heathrow and make your way through customs/immigration.
  • You will meet at Terminal 3 under the yellow meeting point sign. Anna Bermani (CIS London site staff)  will be assisting with airport reception. They will be holding a CISabroad sign and most likely there will be other students nearby.
  • If you arrive at Terminal 2, 4 or 5 you will need to make your way to Terminal 3 and meet the CISabroad staff.

London Heathrow map

Your bags may decide to take a later flight (don’t panic). If the airline loses your luggage you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area.

If your flight is delayed, please make sure to call the CISabroad Emergency phone so that we can inform our onsite team of your delay. We will do everything we can to pick you up from the airport, even if your flight is delayed, but if we cannot meet you there, we will provide you with detailed information on how to take transportation to your housing.

Pre-Arrival Instructions will be e-mailed to you, 1-2 weeks before you arrive onsite. This will contain more detailed information on your arrival as well as specific phone numbers and contact information if there are any issues with your flight or airport pickup.

For extra information on airports around the world, including maps and estimated arrival times, check out the website,