Florence Arrival Information (Non-Semester)

Airport Reception

If you have sent in your flight details to CIS Abroad and are arriving before 2:00 PM, you will be met at the Florence (FLR) airport on arrival and you’ll take a direct transfer to your housing after receiving your keys from your CIS Site Directors, Alessandro Bruno & Chiara Salvi. Please note your transportation from the airport is included in your program fees as long as you arrive within the arrival window.  If you are arriving outside of the designated times, please contact your Program Coordinator immediately.

Most of you will be arriving to Florence from a different European country, so you will have already gone through European Union customs.  Once you get off the plane and get your luggage, you will look for Alessandro and Chiara, who will be holding a sign for CISabroad pick-up. If you do not see anyone, please contact Alessandro ASAP at the phone number/email below. You will see FUA staff members with FUA signs for pickup, but you will be picked up by CISabroad. If you accidentally walk over to the FUA staff, they will direct you to CISabroad staff. Please note that the FUA is charging 60 euros for their airport pickup so you want to be sure to go with CISabroad.

Airport pickup is included in the CISabroad program fee, but we cannot guarantee airport pickup for anyone that arrives outside of the designated arrival times. To help us make sure Alessandro meets you at the airport, make sure you fill out the travel information link in your portal if you have not done so already.

Alessandro & Chiara will meet you at the airport, but not in baggage claim. They will meet you at the only arrivals terminal since Florence airport is a very small airport. They will then transfer you to your housing.

CISabroad Emergency Contact On-site

Please contact your Florence Site Director, Alessandro Bruno, if you have any delays or cancellations with your flight. Please Whatsapp, call, or email them as soon as a change has been made to your flight (if applicable) as they will be picking you up at the airport. Their contact information is below:


CISabroad Italy Emergency Phone
+39 340-455-380 (calls ONLY)
Alessandro Bruno
+39 346-788-4399 (WhatsApp or calls)

****Have this contact information on you at ALL times when you travel.****

If your bags may decide to take a later flight, don’t panic. If the airline loses your luggage you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area.  The information you will need to provide on that form include the following:

Your Name
c/o FUA Corso Tintori 21
50122 Firenze, Italia

If your flight is delayed, please make sure to call the CISabroad Emergency phone so that we can inform our onsite team of your delay. We will do everything we can to pick you up from the airport, even if your flight is delayed, but if we cannot meet you there, we will provide you with detailed information on how to take transportation to FUA so you can receive your keys (prior to 6pm).  If you arrive after FUA is closed, you will need to arrange your own accommodations for the evening.

A Pre-Arrival sheet will be provided to you, 1-2 weeks before you arrive onsite. This will contain more detailed information on your arrival as well as specific phone numbers and contact information if there are any issues with your flight or airport pickup.

For extra information on airports around the world, including maps and estimated arrival times, check out the website, Flightstats.com.

Program Departure

When you depart at the end of your program, you will be responsible for your own transportation back to the airport. Students usually share taxis back to the airport together to be cost effective!