Emergency Information and Resources in Thailand and Cambodia

Your CISabroad onsite program coordinators will be with your group for the duration of your program abroad. Should you need any assistance, please let your onsite staff know. This includes emergency situations, and non-emergency situations.

The 24/7 Emergency Phone number for all CISabroad faculty-led programs is +1 413 210 7091. If for some reason your CISabroad onsite staff member is unavailable in the event of an emergency (this would be odd, but anything is possible) please call this number. Please introduce yourself by stating your name, the program on which you are traveling and the country in which you are traveling.  If your call is not answered during the first attempt, please phone again. This number is staffed by a member of the CISabroad customized faculty-led team in the U.S. (we do not outsource these calls) and depending on the time of day or night a second attempt may be necessary. You also have the option to leave a message and your call will be returned promptly.

In the event of an emergency, your CISabroad staff member will step-in with your program group leaders. Nevertheless, you should still know how to proceed in the event of an emergency while you are in Thailand and Cambodia. Please be aware that not all emergency lines are staffed by English speakers, so your first call should ideally be to your coordinator! Much of this information will be covered in your onsite orientation.

The 911 equivalent in Thailand is: 191

The emergency number for the Fire Brigade is 199 and Emergency Medical Service is 1669

The 911 equivalent in Cambodia is: 117

The emergency number for the Fire Brigade is 118 and Emergency Medical Service is 119.

When you call any of these emergency numbers, one of the most important pieces of information needed is your location or the location of the incident. In some cases, the Emergency Service may know your location but don’t assume this is the case. It is quite possible that the incident is different to the callers location and so due care needs to be taken by the Emergency Service.

Depending on which emergency service you request, some of the typical questions that are asked are as follows:

  • The exact address of the incident or emergency and/or any noticeable landmarks nearby
  • Directions to the scene of the emergency
  • The telephone number you are calling from
  • Details on the incident itself, the number of persons involved, the description of any visible injuries and knowledge of any pre-existing medical conditions

It is important to wait for the call-takers instructions, try and stay calm and don’t hang up until they tell you to.

The U.S. Embassy in Bangkok

The United States Embassy in Bangkok is located at 120-122 Wireless Road, 10. Their phone number +66 2 205 4000. They are open Monday through Friday 7:00am-4:00pm, except on holidays. In the case of an emergency, calling the number above after business hours will direct you to an Officer on Duty.

The U.S. Embassy in Phnom Penh

The United States Embassy in Phnom Penh is located at #1, Street 96, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh, Cambodia. Their Phone number is +855 23 728 000. They are open Monday through Thursday 7:30am-8:30am except on holidays. In the case of an emergency, calling the number above after business hours will direct you to an Officer on Duty.

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