Arrival in Cairns

You will be arriving into Cairns (CNS) for your CISabroad orientation which marks the official start of your semester abroad! You will be met by your CISabroad on-site staff in the arrival hall. Please look for someone holding the CISabroad Banner. Please review your acceptance email to double check when you should be arriving onsite.

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Airport pickup is included in the CISabroad program fee, but we cannot guarantee airport pickup for anyone that arrives outside of the designated arrival times. To help us make sure we meet you at the airport, please remember to fill out your Travel/Flight Information Form in your online portal. 

We will meet you at the airport, but not in baggage claim or before you have gone through customs and/or immigration. This might sound silly, but please remember to leave the secure section of the airport to find us! We cannot go into the secure area. We will then transfer you to your housing for orientation.

After orientation you will

Your bags may decide to take a later flight (don’t panic). If the airline loses your luggage you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area.

If your flight is delayed, please make sure to call the CISabroad Emergency (413-210-7091) phone so that we can inform our onsite team of your delay. We will do everything we can to pick you up from the airport, even if your flight is delayed, but if we cannot meet you there, we will provide you with detailed information on how to take transportation to meet the orientation group.

A Pre-Arrival sheet will be e-mailed to you, 1-2 weeks before you arrive onsite. This will contain more detailed information on your arrival as well as specific phone numbers and contact information if there are any issues with your flight or airport pickup.

For extra information on airports around the world, including maps and estimated arrival times, check out the website,