Your CISabroad orientation will mark the official start of your semester abroad! You will be met by your CISabroad on-site staff in the arrival hall. Please look for someone holding the CISabroad Banner.
Airport pickup is included in the CISabroad program fee, but we cannot guarantee airport pickup for anyone that arrives outside of the designated arrival times. To ensure we meet you at the airport, please remember to fill out your Travel/Flight Information Form in your online portal.
We will meet you at the airport, but not in baggage claim or before you have gone through customs and/or immigration. This might sound silly, but please remember to leave the secure section of the airport to find us! We cannot go into the secure area. We will then transfer you to your housing for orientation.
After orientation you will have booked a ticket to fly into either Brisbane (BNE) or Gold Coast (OOL). You’ll be met at the airport and picked up, then taken back to your accommodation.The Brisbane airport is slightly further away, so expect a 40-50 minute ride from the airport to your accommodation.
If you are arriving into BRISBANE AIRPORT
All arriving passengers into Brisbane Airport are to proceed to the Con-X-ion booth where check in will occur with the Con-X-ion
attendant. Passengers will then be directed to their departing shuttle bus (if you have booked a private transfer our staff will
coordinate this for you). Please try to check in 5 minutes prior to your scheduled departure to ensure the service can leave on time.
If you are unable to locate the information counter please ask one of the airport ambassadors for assistance. Otherwise please
phone 1300 304 350 or +61 7 5556 9888.
If you are arriving into the GOLD COAST AIRPORT
On arrival please collect your luggage and proceed toward the glass sliding exit doors at the northern end of the terminal. Please wait inside the terminal under the Transit Centre Sign. Your driver will make contact with you there. Please keep an eye out for your driver who will be wearing a blue shirt and red Con-x-ion hat. Con-X-ion shuttle services depart on the hour. If you require assistance the Gold Coast Tourism Visitor Information Centre is located in the terminal opposite the car rental booths. Please ensure your mobile phone is switched on after arrival. If you need to make contact with Con-X-ion please phone 1300 873 517 or +61 7 5556 9888.
Your bags may decide to take a later flight (don’t panic). If the airline loses your luggage you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area.
If you’ve missed your flight or a connection, don’t panic. First go to the ticket counter for the airline that issued your ticket to make the next available flight arrangements; then call CISabroad’s 24/7 emergency phone to arrange for your change in travel. The CISabroad Emergency phone number is (413-210-7091). We ask that you call us so that we can inform our onsite team of your delay. We will do everything we can to pick you up from the airport, even if your flight is delayed, but if we cannot meet you there, we will provide you with detailed information on how to take transportation to meet the orientation group.
A Pre-Arrival sheet will be e-mailed to you 1 to 2 weeks before you arrive onsite. This will contain more detailed information on your arrival as well as specific phone numbers and contact information if there are any issues with your flight or airport pickup.
For extra information on airports around the world, including maps and estimated arrival times, check out Flightstats.com.