Arrival in London is set for BEFORE NOON at London Heathrow airport (LHR) on the designated program arrival day as specified in your CISabroad acceptance letter.

Airport pickup is included in the CISabroad program fee, but we cannot guarantee airport pickup for anyone that arrives outside of the designated arrival times. To help us make sure we meet you at the airport, make sure you enter your flight information into your portal if you have not done so already.

The University of Roehampton team will meet you at the airport, but not in baggage claim or before you have gone through customs and/or immigration. Roehampton will meet you outside of these areas after you exit customs/immigration in the TERMINAL THREE ARRIVALS AREA.

We advise you to check your airline reservation and confirm whether you are arriving into terminal three or a different terminal.  You can look up which terminal your airline will be flying into using this handy Heathrow Airport Which Terminal? link.  You can also check out this link to see how best to get from one terminal to another once you have collected your bags and entered the public arrivals area.  And, of course, if you land in London and need directions to get from one terminal to the next, feel free to ask an airport employee for directions!  There’s no shame!

They will transport you by shuttle to the university, where you will be able to check into your accommodations. You will be met on campus during the afternoon by your Site Director.

Your bags may decide to take a later flight (don’t panic). If the airline loses your luggage you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area.

If your flight is delayed, please make sure to call the CISabroad Emergency phone so that we can inform our onsite team of your delay. We will do everything we can to pick you up from the airport, even if your flight is delayed, but if we cannot meet you there, we will provide you with detailed information on how to take transportation to your housing.

A Pre-Arrival sheet will be e-mailed to you, 1-2 weeks before you arrive onsite. This will contain more detailed information on your arrival as well as specific phone numbers and contact information if there are any issues with your flight or airport pickup.

For extra information on airports around the world, including maps and estimated arrival times, check out the website, Flightstats.com.